Alberta woman accuses Play Alberta of playing games with her late stepdad’s money Globalnews.ca
A Calgary woman believes the online gambling site Play Alberta played with her feelings for months before paying out her late stepdad’s account.
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By Tomasia DaSilva Global News Posted January 24, 2023 10:42 pmUpdated January 25, 2023 4:44 pm3 min read If you get Global News from Instagram or Facebook - that will be changing. Find out how you can still connect with us.
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2:48Calgary woman accuses Play Alberta of playing with her stepdad’s moneyA Calgary woman believes online gambling site Play Alberta played with her feelings for months before paying out her late stepdad’s account. Tomasia DaSilva reports. – Jan 24, 2023Leave a commentShare this item on FacebookShare this item via WhatsAppShare this item on TwitterSend this page to someone via emailSee more sharing options
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Share this item on Facebook facebookShare this item on Twitter twitterSend this page to someone via email emailShare this item via WhatsApp whatsappShare this item on Pocket pocketShare this item via Telegram telegramShare this item on Reddit redditShare this item on BlueSky blueskyCopy article link Copy linkDescrease article font sizeIncrease article font sizeA Calgary woman is accusing Alberta’s only regulated online gambling site of playing games with her late stepfather’s money, before finally paying out his account.
“How they dealt with it was surprising to me,” she said.
Craig started dealing with her stepdad’s estate and the gambling site in August, a month after he passed away. Winter was a former Calgary Airport White Hat Volunteer and a retired business instructor at SAIT and Craig said he was a “financial guy” who had everything in order.
“Everything else went smoothly except the government agency Play Alberta.
Tweet ThisClick to share quote on Twitter: “Everything else went smoothly except the government agency Play Alberta.Story continues below advertisement“We’ve been through the process of selling his house and clearing probate to sell his house. We sold his vehicles and we’ve consolidated all of his bank accounts into an estate account. This was the last piece of the puzzle,” she said.
But that puzzle continued to be unfinished until the middle of this month.
“There was no communication from them. I think I received one phone call in the five months I dealt with it — and it was to tell me once again that there was no update.”
Global News reached out to Play Alberta. A spokesperson told us they cannot comment on specific situations or accounts, but they understand Craig’s frustration.
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Get expert insights, Q&A on markets, housing, inflation, and personal finance information delivered to you every Saturday.By providing your email address, you have read and agree to Global News’ Terms and Conditions and Privacy Policy.“AGLC and Play Alberta make every effort to protect the accounts of its players. In order to release funds to a player’s estate, certain legal documentation is required.
Tweet ThisClick to share quote on Twitter: “AGLC and Play Alberta make every effort to protect the accounts of its players. In order to release funds to a player’s estate, certain legal documentation is required.“While recognizing this is a difficult time for those involved, it remains important to ensure this process is in place in order to protect these accounts and the funds in them,” the statement read.
Again, Craig said she supplied all of the necessary documents, several times, but it wasn’t enough until she threatened a lawsuit or to go to the media with her story.
Story continues below advertisementShe also showed Global News emails from a manager at Play Alberta which stated her request had; “Regretfully been sitting with two departments for some months.”
Craig has since received an apology and some money. However, Play Alberta did not credit Winter’s estate the $219 — it only paid out $77 and change.
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“The remaining funds were bonus plays that he had won and those were not redeemable,” Craig said she was told.
Play Alberta has told us it has wagering requirements for different types of bonuses, and those wagering requirements have to be met to cash out any credits earned. If they were not met, the original deposit would remain in their account — something Craig said has to be changed, especially in the case of death.
“I think if he’s won it fair and square then we should be able to cash it all out in the name of the estate.”
In response, a spokesperson for Play Alberta told Global News on Wednesday it is working with a third-party vendor to improve the process of rectifying a deceased player’s account, and that it is updating its terms and conditions “to establish clear rules in the event of a player’s death and what’s required for the estate to close out and deactivate the account.”
Story continues below advertisementThe spokesperson also clarified that bonuses will be eligible for withdrawal if certain conditions are met, and that “those viewing the account will be able to differentiate between what’s eligible for cash withdrawal and what’s still remaining for bonuses.”
As for the months-long fight for less than $100, the young mom said while it took a lot of time and work, she would do it again.
“Some people say, ‘Oh $77, why would you chase them for $77?’ But he was a financial guy and I know he wouldn’t be very happy with me if I let the government keep $77. It’s the principle of it.”
Tweet ThisClick to share quote on Twitter: “Some people say, ‘Oh $77, why would you chase them for $77?’ But he was a financial guy and I know he wouldn’t be very happy with me if I let the government keep $77. It’s the principle of it.“Related News- Provincial online gambling website ‘PlayAlberta’ now live
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Journalistic standards Comment Report an error © 2023 Global News, a division of Corus Entertainment Inc. Share this item on Facebook facebookShare this item on Twitter twitterSend this page to someone via email emailShare this item via WhatsApp whatsappShare this item on Pocket pocketShare this item via Telegram telegramShare this item on Reddit redditShare this item on BlueSky blueskyCopy article link Copy link Get expert insights, Q&A on markets, housing, inflation, and personal finance information delivered to you every Saturday. By providing your email address, you have read and agree to Global News’ Terms and Conditions and Privacy Policy.
FAQ
Is play Alberta legal?
Play Alberta is Alberta’s only official online gambling site. Provided you are an adult and follow the rules, it is completely legal to gamble there.
Who is Alberta in the play fences?
Fences Raynell Maxson & Alberta Character Analysis Alberta is a woman from Tallahassee whom Troy begins a flirtation with at the start of the play, eventually resulting in a full-blown affair and pregnancy.
Why is Alberta so popular?
Breath-taking natural wonders, welcoming communities, and new, exciting experiences are not the only things that attract people from all over the world to Alberta. Every year, people from across Canada and all over the world come to Alberta as their place of choice to work and live.
Free Plays in Alberta: Where to Find Live Theatre
Free play performances in Alberta Yes—free play performances do happen in Alberta, though schedules and availability vary by city and season. University drama departments, community theatres, festivals and public libraries may offer free plays, staged readings or student productions. Check local event listings and theatre company calendars for upcoming dates, and confirm whether tickets need to be reserved.
Can You Win Real Money on Play Alberta?
Can You Win Real Money on Play Alberta? Yes, you can win real money on Play Alberta because it is a real-money gambling platform for eligible players in Alberta. You can use it to play online casino games, instant-win games, and sportsbook bets, and any valid winnings are added to your account balance. How Real-Money Play Works Play Alberta is made for real-money wagering, so you are not playing with fake credits when you use your own deposit funds.
Alberta Gambling Sites
In Alberta, the main legal online gambling site is Play Alberta, which is the province’s regulated option for casino games, live dealer tables, lottery products, and sports betting. For example, someone in Alberta can use it to play slots, place a sports bet, or try live blackjack, all through one official platform. Play Alberta is the safest and most straightforward choice if you want an Alberta-approved site, because it operates under the province’s gambling framework.
How to Register and Log In to Play Alberta — Complete 2025 Guide for New Users
How to Register and Log In to Play Alberta — Complete 2025 Guide for New Users Play Alberta is the official online casino and sportsbook operated by Alberta Gaming, Liquor and Cannabis (AGLC). Whether you’re joining for slots, blackjack, or sports betting, you’ll need a verified account to log in and play safely. This 2025 guide explains how to register, verify, and log in — plus what to do if you face login errors or geo restrictions.
Why Is Play Alberta Not Working?
Play Alberta has experienced regular technical hiccups and downtime, which users often attribute to server load, software bugs, or routine maintenance. In the past year, multiple outage notices and user reports suggest that outages can last from a few minutes to several hours, disrupting deposits, withdrawals, and gameplay during peak hours. This pattern is visible in independent reviews and outage trackers that note repeated access issues over months. Trustpilot and outage reports provide concrete examples of downtime and reliability concerns.
Play Alberta Guide: Login, Sign In, App and Online Casino Information
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